Welcome to StorePal. We want every customer to have a smooth and satisfying shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing an order.
1. Return Policy
Customers may request a return if the product is damaged, defective, incorrect, or significantly different from the product description.
The issue must be reported to our customer support team as soon as possible after receiving the product.
The product should be unused and returned with its original packaging, tags, and accessories where applicable.
Returns are subject to verification and approval by StorePal.
Products damaged due to customer misuse may not be eligible for return.
2. Refund Policy
Refunds may be considered in the following situations:
The delivered product is damaged or defective.
The wrong product is delivered.
An order is cancelled before dispatch, where applicable.
StorePal approves a refund after reviewing a valid complaint.
Once a refund is approved, the refund will be processed through an agreed payment method. Processing time may vary depending on the payment provider.
Delivery charges may not be refundable unless the issue is caused by StorePal or otherwise required by applicable law.
3. Exchange Policy
Customers may request an exchange if they receive a damaged, defective, incorrect, or eligible size-related product.
Exchange requests must be reported to customer support promptly after delivery.
Exchanges are subject to product availability.
The product must meet the applicable return conditions.
If the requested replacement is unavailable, StorePal may offer an alternative solution, including a refund where appropriate.
4. Order Cancellation
Customers may request order cancellation before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return policy will apply.
5. Conditions for Returns and Exchanges
To help us resolve your request quickly, please provide your order number, contact number, and a clear description of the issue. Photos or videos of damaged or incorrect products may be requested for verification.
Products that are used, damaged by misuse, or returned without the required accessories may not qualify for a return or exchange, subject to applicable consumer protection laws.
6. Delivery Charges
Return or exchange delivery charges will depend on the reason for the request. If the issue results from an incorrect or defective product supplied by StorePal, we will review the case and determine an appropriate solution.
7. Contact Us
For return, refund, or exchange requests, please contact StorePal using the contact information provided on our website.
Our customer support team will review your request and guide you through the next steps.
StorePal reserves the right to review each request individually and apply this policy consistently with applicable laws and regulations.
